ZenCleanz Return and Refund Policy

Last Revised: September 2025

RETURNS

To Qualify for a Return

The ZenCleanz return and refund policy allows customers to return products within seven (7) days of delivery if they change their mind.

Eligibility Requirements:

• The item must be unused and unopened
• Must be in the same condition it was received
• Must be in the original packaging
• The customer is responsible for the shipping fees associated with returning the product

Important Shipping Fee Notes:

• If the order initially received free shipping, the shipping cost will be deducted from the refund
• If only part of an order is returned and the new total (original amount minus the return) falls below the threshold for free shipping, the customer will be responsible for the shipping charges that would have applied if the order had not qualified for free shipping. This amount will also be deducted from the refund

Change of Mind Before Shipping:

If someone changes their mind after ordering, they should contact customer service at customer.service@zencleanz.com as soon as possible to start the process of a refund. However, if the products are already in route, the return will be processed by the logistics carrier. Imposed fees by the logistics carrier for the return will be deducted from the refund.

Processing Your Return

1. Please contact ZenCleanz customer service (customer.service@zencleanz.com) for more details about the return/refund of a product and to obtain authorization for the return
2. To complete the return, we require a receipt or proof of purchase
3. Please do not send the purchase back without prior authorization
4. To be eligible for a return/refund, the item must be unused, in the same condition that it was received, and in the original packaging
5. The customer is responsible for shipping fees to return the product

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DEFECTIVE OR MISSING PRODUCTS

The ZenCleanz return and refund policy allows for products to be returned within 30 days of delivery if the product has a manufacturer defect, which includes:

• Receipt of broken or leaking bottles
• Actual damaged product packaging that would expose or damage the actual product
• Note: This does not include creased or damaged boxes that do not affect the products' efficacy

Storage Requirements

All ZenCleanz products are sensitive to their storage environment. Please keep all products in a cool, dark place, as recommended on the product page and labeling for storage.

Rare Cases

In rare cases:

• Customs will open the packages/products during inspection
• An item may be missing from a kit

In these cases, please contact customer service at customer.service@zencleanz.com with details and photos of the incident.

Processing a Refund or Exchange for Defective or Missing Products

Please contact customer service (customer.service@zencleanz.com) with the following information:

• Order number
• Photos of the product(s) and packaging
• Full description of what occurred

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IMPORTANT POLICY NOTES

PLEASE NOTE:

ZenCleanz is unable to accept returns, process refunds, or provide future discounts on items that have been opened and used.

While we understand that accidents can happen, we cannot provide refunds or discounts for:

• Mistakes made during use
• Situations where a product is not taken correctly
• If the taste or results are not satisfactory

We encourage you to handle products with care and reach out with any questions before use to ensure the best experience possible! Please contact us at customer.service@zencleanz.com for more information and assistance.

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AFTER 30 DAYS

The ZenCleanz return and refund policy only allows products to be returned or refunded within 30 days of receipt of the product.

Therefore, after 30 days, ZenCleanz will not authorize a return, refund, or replacement of products for any reason.

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SALE ITEMS

• Refunds are only applicable for regular-priced items
• Sale items may be refunded within 30 days of receiving the product if there is a manufacturer defect
• If you need a refund for a regular-priced item, please see "Processing a Refund or Exchange for Defective or Missing Products" and email us at customer.service@zencleanz.com for further assistance

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EXCHANGES

The ZenCleanz exchange policy allows items to be exchanged within 30 days of receiving the product only if they have a manufacturer defect or damage.

If you need to exchange an item, please see "Processing a Refund or Exchange for Defective or Missing Products" and email us at customer.service@zencleanz.com for further assistance.

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REFUNDS

To Qualify for a Refund

Inspection and Notification:

• Once the return is received and inspected, we will send an email to notify the customer that we have received the returned item
• In this email, we will inform the customer of the approval or decline of the refund

Shipping Deductions:

• If the order initially received free shipping, the shipping amount will be deducted from the refund
• If the return is only part of an order and if the new order total amount (original minus the return) falls below the free shipping offer by returning it, the customer will be responsible for the shipping charges that would have been incurred had the order not received free shipping. This amount will be deducted from the refund

Processing Timeline:

• If the refund is approved, it will be processed, and a credit will be applied to the credit card or original payment method within 30 days or less
• Please Note: If PayPal was the payment option, PayPal will charge an 8% service fee for the refund

Late or Missing Refunds (If Applicable)

If 45 days have passed and a refund has not been received:

1. Please double-check the original payment account
2. Contact the credit card company or bank, as it may take some time before the refund is officially posted to the account
3. If, after following these steps, a refund has still not been received, please contact us at customer.service@zencleanz.com

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LOST OR DAMAGED PRODUCT(S) DURING SHIPPING

Once the product(s) leaves the facility, ZenCleanz is no longer responsible for loss or damage to the product(s) while in transit to the customer. The responsibility then becomes that of the logistics carrier.

ZenCleanz customer service will do their best to assist the customer in attempting to recover compensation from the logistics carrier, however, the burden falls to the logistics carrier for compensation or replacement.

Please see "Processing a Refund or Exchange for Defective or Missing Products" and email us at customer.service@zencleanz.com for further assistance.

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Contact Information

For all return, refund, and exchange inquiries:

Email: customer.service@zencleanz.com

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Quick Reference Summary

Remember: Customer is responsible for return shipping fees, and opened/used products are not eligible for returns or refunds.